Refund policy

If, for any reason, you are not completely satisfied with your purchase, we accept returns within 30 days of the original purchase date. To initiate a return, please contact our customer service team with your order number and a detailed explanation of the issue.

We accept returns for coffee beans that are damaged or defective. If you receive a product that is damaged during shipping or if you believe it is defective, please reach out to us as soon as possible. Our team will guide you through the return process and provide you with a prepaid shipping label for your convenience.

Once we receive the returned coffee beans, our team will inspect them to ensure they meet our quality standards. If the return is approved, we will issue a refund to your original form of payment within a reasonable timeframe.

Please note that we are unable to accept returns for coffee beans that have been opened or used, as we prioritize the freshness and quality of our products.

If you have any further questions or concerns about our shipping and returns policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your experience with San Luis Coffee Company is exceptional.