Shipping & Returns Policies

At San Luis Coffee Company, we are committed to providing our customers with the highest quality coffee beans and exceptional service. We understand the importance of a smooth shipping process and a hassle-free returns policy. Read on to learn more about our shipping and returns policy.

Shipping

Each order is freshly roasted to perfection once it's received, ensuring that you get the highest quality beans bursting with flavor. Please allow 3-5 business days for us to roast, prepare, and ship your order. This careful process guarantees that your coffee arrives at your doorstep at the peak of its freshness, ready for you to enjoy.

Shipping rates for our coffee beans are determined at checkout. We offer a variety of shipping options to ensure that your order arrives in a timely manner. Whether you choose standard shipping or expedited delivery, we strive to get your coffee beans to you as quickly as possible.

Once your order is placed, our dedicated team carefully prepares and packages your coffee beans to ensure they arrive in perfect condition. We work with trusted shipping partners to deliver your order safely to your doorstep.

Please note that shipping times may vary depending on your location. We will provide you with a tracking number so you can easily monitor the progress of your shipment.

Returns

If, for any reason, you are not completely satisfied with your purchase, we accept returns within 7 days of the original purchase date. To initiate a return, please contact our customer service team with your order number and a detailed explanation of the issue.

We accept returns for coffee beans that are damaged or defective. If you receive a product that is damaged during shipping or if you believe it is defective, please reach out to us as soon as possible. Our team will guide you through the return process and provide you with a prepaid shipping label for your convenience.

Once we receive the returned coffee beans, our team will inspect them to ensure they meet our quality standards. If the return is approved, we will issue a refund to your original form of payment within a reasonable timeframe.

Please note that we are unable to accept returns for coffee beans that have been opened or used, as we prioritize the freshness and quality of our products.

If you have any further questions or concerns about our shipping and returns policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your experience with San Luis Coffee Company is exceptional.